Shipping

• Will Sciccoso ship to an international address?

We ship worldwide, but unfortunately, due to some restrictions and lack of postal service of destination country, we currently do not ship all products to all countries. If your country is categorized in one of shipping restricted countries, you will have an error message during checkout process.

 Can you inform me of the shipping information of my order when the shipment is made?

Once your order has been shipped out, you will receive a shipment confirmation email that confirms your order is shipped from our shipping department and handed to our carrier; You may contact us if you haven't got any.

• How do I calculate the shipping and handling charge for my order?

Shipping and handling charges are automatically determined by the total weight of your purchase and your location.
You can confirm the shipping & handling charge for your order during Checkout process.

• Can I get tracking number for my order?

Tracking information of your package will be sent to your email after the shipment is made. Please understand that due to the discrepancies of different postal systems between countries, once a package leaves the departure country, there may be no more tracking update made until you successfully receive it, which doesn't mean there is anything wrong with the shipment. If you don't receive your order in the estimated delivery time to your region, please contact us for assistance.

• Will my package get taxed?

Even if we always mark all packages as gift and even lower the total value for you,
there may be some cases that you may be charged for Customs or Import tax that is applicable according to your Customs law. If you do not accept or reject receiving the package, it will be returned to us and the original shipping charge cannot be refunded and will be deducted from the total amount of refund. Please do not blame us or ask us to pay your tax because it's your responsibility.

• I just made a payment via Paypal. Can you ship my order to a different shipping address from my Paypal address that appears on the Paypal receipt?

Your name and shipping address should be same on both shopsciccoso.com and Paypal account. If the shipping information doesn't coincide, we will ship your order to the shipping address that was been submitted during checkout. If any part of your shipping address is considered to be missing, ambiguous or inapposite, we may hold your order until we get address confirmation from you. Any delivery problem that may be occurred due to incorrect or insufficient shipping information will be buyer's full responsibility. If you have to change your shipping address after the payment, please contact us immediately.

• I just received my order, but two items are missing. What are you going to do with the missing items?

Sometimes, the item you purchased might be out-of-stock or back-ordered. We may cancel or ship the back-ordered item in a separate package when it's ready. When this happens, we will send you a notification email and ask for your decision.Our notification email advises you to reply back in 48 hours. If we don't get any response from you in the given period, we may cancel the item that is out-of-stock or back-ordered and ship out the rest of your order without your consent.

•  I'd like to order some items. Can you tell me when I can receive my order after the purchase date?

We try our best to ship your order as quickly as possible within any time period that is indicated below. However, delivery may take longer than expected due to many factors including Customs retention, postal congestion and slow delivery service of the destination country, etc. We are not responsible for any delay in delivery which are beyond our control. Please understand that business days don't count weekends and holidays.

•  What have to do if its wrong address or return item for the reason of "unclaimed by an addressee"?

You have to submit us accurate shipping information when you make a purchase. If a package is returned for the reason of insufficient shipping address or unclaimed by an addressee, you will be fully responsible for both shipping charges. 
For reshipment, you have to pay for the original shipping charge to our PayPal account. 
For cancellation, the original shipping charge will be automatically deducted from the total refund. We will contact you via Email when this happens.

 

SHIPPING RATES  

Shipping rate is automatically calculated based on the total weight of buyer's merchandise and destination. 
We ship via express courier with tracking services to most countries.

Shipping Rates are as below

Free -
United Arab Emirates Only

Shipping charge is $10 for countries -
Afghanistan, Azerbaijan, Bahrain, Bhutan, Egypt, Ghana, India, Iran, Islamic Republic Of, Iraq, Kazakhstan, Kenya, Kuwait, Myanmar, Nepal, Nigeria, Oman, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Syria, Tajikistan, Trinidad and Tobago, Turkey, Uganda, Uzbekistan, Vietnam, Virgin Islands, British, Western Sahara, Yemen, Zambia, Zimbabwe

Shipping charge is $20 (Orders up to $50) for countries -
Aland Islands, Albania, Algeria, Argentina, Armenia, Australia, Austria, Belarus, Belgium, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Jordan, Korea, Democratic People's Republic Of, Latvia, Lebanon, Lithuania, Macao, Madagascar, Malaysia, Maldives, Mauritius, Monaco, Morocco, Netherlands, New Zealand, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Togo, Tunisia, Ukraine, United Kingdom, United States, Uruguay, Venezuela

Shipping charge is $10  (Orders worth between $51 - $99) for countries -
Aland Islands, Albania, Algeria, Argentina, Armenia, Australia, Austria, Belarus, Belgium, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Jordan, Korea, Democratic People's Republic Of, Latvia, Lebanon, Lithuania, Macao, Madagascar, Malaysia, Maldives, Mauritius, Monaco, Morocco, Netherlands, New Zealand, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Togo, Tunisia, Ukraine, United Kingdom, United States, Uruguay, Venezuela
Shipping is Free for oders  worth $100 or more -

 

 

CUSTOMS TAX ISSUE

Items in your order that are designated for shipment to all countries may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). 
The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

BASICALLY,  ALL PACKAGES WILL BE MARKED AS A GIFT AND USED TO AVOID ANY ADDITIONAL TAXES.

Even if we mark your packages as gift and lower the total value for you, there may be some cases that you may be charged for Customs or Import tax that is applicable according to your Customs law. 

★If your package got held up in the customs, 
   and you are facing some cases that are requiring you to pay, you have 2 choices:

1. You could strongly appeal to the customs in your country saying that this is a gift, 
    and that you request them to release your package right away.
2. You could contact us right away, saying that your package has been held up in the customs, and request an undervalued invoice to us and we will send you one, and you would have to show them this invoice to the customs.

Any of the above might allow your package to be released without further custom fee, 
but this is only a MIGHT, International shipping is supposed to get through a process of customs and there can be variation, you need to understand about this process.★

If you want you can ask us to place the invoice on the package for you, 
but this request has to be done in an hour upon making the order.
(After 12 hours upon making the order, this request won't be allowed.)

If you do not accept or reject receiving the package, it will be returned to us and the original shipping charge can not be refunded and will be deducted from the total amount of refund. 
Please do not blame us or ask us to pay your tax because it's your responsibility.